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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16582 reviews)

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4.95

Based on 16,582 reviews, last reviewed 10th May 2026

89800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

World turned around I was going thru a very difficult marriage break up and left with debt. I didn’t know where or who to turn to. It’s been 3 yrs and I’ve been with step... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16582)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I have been with step change for a few months now.

I have been with step change for a few months now. I have found everyone that I’ve spoken to to be extremely knowledgeable and completely non judgemental. I really appreciate everything they’ve done for me thus far, I feel like I have my life back. Reviewed on: 6th May 2026

I’m back in control of my life

Step change has helped me to take control of my debt and pay it off. They contacted all my creditors and arranged payment plans with them and they agreed to stop adding interest to the debt. on the few occasions I have needed to contact step change they have been informative and compassionate. I can’t praise them enough Reviewed on: 6th May 2026

Fantastic and well versed staff who were understanda...

Fantastic and well versed staff who were understandable and non judgmental. Reviewed on: 6th May 2026

Very helpful

Very helpful as you only pay your creditors . Reviewed on: 6th May 2026

I contacted step change as i had a life changing acc...

I contacted step change as i had a life changing accident and everything financially fell apart due to me being unable to work for what is now to be over 5 years . i was stressed , anxious and felt i had no control over my debts. I contacted step change who were amazing . they were so understanding and helpful and guided me through what i needed to do in order to take back control of my debts with payments to suit my budget. I cant thank them enough and 100% recommend anyone who is struggling financially to contact the wonderful people at step change to help you as they did me . Thank you again to all involved at step change. Reviewed on: 6th May 2026

Very helpful and acted quickly to reduce my outgoings

Very helpful and acted quickly to reduce my outgoings Reviewed on: 6th May 2026

Debt management

Easy to deal with and explain everything in detail helping you to get through difficult times. Reviewed on: 6th May 2026

Easy to do online and very helpful

Easy to do online and very helpful Reviewed on: 6th May 2026

Exceptional customer service.

Exceptional customer service. All advisors treat clients with dignity and compassion. Reviewed on: 6th May 2026

everything was dun good !!!!!!!!!!

everything was dun good !!!!!!!!!!! Reviewed on: 6th May 2026

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