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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Stepchange

5
Stepchange have saved me from losing everything I've been with them for many years and they are fantastic thankyou stepchange Reviewed on: 12th August 2022
Angela walker 's avatar
Angela walker

Supportive caring company

5
Non judgemental, experienced friendly staff , always, and I mean always extremely helpful and supportive Reviewed on: 12th August 2022
Kathryn hackman 's avatar
Kathryn hackman

Living with debt

5
I don't know where I'd be without step change, they help you through your financial situation and come with an affordable plan to start paying back your debt. Reviewed on: 12th August 2022
William Stewart's avatar
William Stewart

Stepchange

5
Fantastic company who helps so many people. Wish I'd got help sooner Reviewed on: 12th August 2022
Sarah Nattrass's avatar
Sarah Nattrass

Very helpful staff

5
Helped me sort out my debts easily and keep in contact so I don't feel alone. Reviewed on: 12th August 2022
Christine Hardy's avatar
Christine Hardy

Saved My Mental Health

5
My mental illness caused me a lot of problems with my finances. Step Change were brilliant at breaking the points down and explaining how and what could be done to become financially secure and stable again. They have been there during the difficult times and always offered advice when needed. Plus I have not had a single bad experience with the people and staff I speak to. They are always patient. Always polite. And always available. Reviewed on: 12th August 2022
Raven's avatar
Raven

Saved my life

5
I did not know what to do. I was told about Step change.At first I was ashamed I had let my self get to the stage I had. I plucked up the courage ring and they did not judge me, but helped me so much. Reviewed on: 12th August 2022
Christine's avatar
Christine

Friendly

5
A great understanding organisation, helpful and explains well, also prompt. Reviewed on: 12th August 2022
Jean Jeannie's avatar
Jean Jeannie

real help when you need it

5
really helped us manage ouir debts Reviewed on: 12th August 2022
Richard Simmons's avatar
Richard Simmons

Made life liveable again

5
Step change took control of my finances after a long period of depression where my finances spiralled out of control. There help and understanding gave me back my self confidence to move forward with my life. Reviewed on: 12th August 2022
Lyn Morris's avatar
Lyn Morris

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