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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17606 reviews)

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4.92

Based on 17,606 reviews, last reviewed 27th May 2026

138800% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and professional Very helpful and professional at a stressful time. Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17606)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Lifesaving

Helped me in the darkest of days when I saw no way forward. Reviewed on: 3rd September 2021

Step Change work is priceless

Step change did an amazing job in helping me get my debt under control when i thought all hope was lost. What they do is priceless and life saving Reviewed on: 3rd September 2021

They stopped me from worrying

I used to worry alot and not being able to sleep.once step change sorted out my DMP it was great.Now I pay what I can afford. Their customer care and after care team are very understanding Reviewed on: 3rd September 2021

Excellent

Very helpful and they know what they are doing. Thank you Reviewed on: 3rd September 2021

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them.

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them. Reviewed on: 3rd September 2021

Excellent Support and Compassion

Since starting my relationship in 2011 have had nothing but good experiences Reviewed on: 3rd September 2021

Amazing service and very professional

Very helpful good communication and gave me peace of mind Reviewed on: 3rd September 2021

Brilliant service

Since my engagement with step change, I have had a peace of mind. Everyone speaks to me with respect, compassion and care. Now, I recommend step change to my clients too. Reviewed on: 3rd September 2021

Exceptional service.

Would have been under more dept if stepcahnge wasn’t there with their exceptional service and experience. Has turned my financial life around in few years. Keep the good work guys. Reviewed on: 3rd September 2021

So easy to deal with and my creditors are happy with the way they work

They’ve been supportive, helpful, professional and always given clear information Reviewed on: 3rd September 2021

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