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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Thank you so much

5
I got the Financial advice I needed. They put on a suitable programme to clear my debt. I was worried but now I am in good hands. Very nice people. Reviewed on: 12th August 2022
Mehernosh Pajnigar 's avatar
Mehernosh Pajnigar

Put all my affordable debts into one

5
Since being 3 years with stepchange i can finally sleep through night without worrying one affordable payment month thanku stepchange ur brilliant Reviewed on: 12th August 2022
Frances jones's avatar
Frances jones

Excellent Service

5
We are already on a debt management plan. The staff are always friendly. Everything is explained clearly. Excellent Service. Thank you. Reviewed on: 12th August 2022
sarah jane's avatar
sarah jane

Life saver

5
I was in terrible debt sleepless nights, stressed and short tempered. I wanted to pay any excess income to the people I owed without a company taking a fee. I am now nearly debt free after 11 years. Stepchange have been the best support I could ask for. Reviewed on: 12th August 2022
PA's avatar
PA

Peace of mind

5
I wasn't sleeping, already suffering from depression my tablets had to be increased, my partner had got us into 30,000 of debt but just couldn't care less. At my wits end I tried several other debt management services but they all took a percentage, I was already in debt, I needed all the repayments to go towards paying it off. It was called CCCS then, I think I actually cried on the phone when we'd gone through the figures & they said they could help consolidate all the debts , stop the firms hassling me, take the burden off my shoulders. They continue to help me, quite a few years on but I've never felt pressured to pay back more than I can afford, their advice, now as Step Change, has been invaluable. Thank you is not enough, they deserve any awards going! Reviewed on: 12th August 2022
Teresa white's avatar
Teresa white

Life changing

5
Very compassionate and understanding charity. Helped me deal with my debt and helped me to begin to get my finances under control. Reviewed on: 12th August 2022
Lana Denise's avatar
Lana Denise

Saved my bacon

5
In a mess everything that could going wrong Bank and debt against me didn't know where to turn Stepchange listened and gave me choices a solution Made it possible for me to start paying back my debts They were there when I needed them Reviewed on: 12th August 2022
Robert Jeavons's avatar
Robert Jeavons

Life savers

5
After getting breast cancer I suddenly was unable to work. I had debts. I tried explaining to my creditors but it was very difficult. Then I came across these people who took control.. I know pay off my debts in a way that leaves me not having to be stressed out. Thank you! Reviewed on: 12th August 2022
Sherry's avatar
Sherry

Wonderful people

5
Very efficient, professional, knowledgeable and understanding team of lovely people. Reviewed on: 12th August 2022
Hermy's avatar
Hermy

Life changing

5
Helped me to get back on track financially and appreciate money and budgeting a lot more. Reviewed on: 12th August 2022
Richard Condon's avatar
Richard Condon

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