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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always there!

Stepchange have always made managing my debts so simple and stress free. Always at the end of the phone to answer any queries may have. Friendly, professional and provides me and my family with full peace of mind that we are in great hands! Reviewed on: 12th August 2022

Very helpful and understanding

Very helpful and understanding. Didn’t make you feel uncomfortable with our situation. Reviewed on: 12th August 2022

Excellent service

Fantastic support and dealt with everything quickly could not ask for any better many thanks for everything muchly appreciated Reviewed on: 12th August 2022

Wonderful Team

They do not force their opinions but give you a chance to read and make your own decision and then take your request further. Reviewed on: 9th August 2022

Great Place for Support

The charity is a great place to get free impartial advice and support with debt issues, budgeting and money management. Reviewed on: 8th August 2022

Lifesaver

Without Stepchange I would have probably tried to manage knowing I couldn't and ended up with a mental health issue. They are realists and genuinely care,so understanding and patient like my title lifesavers. Reviewed on: 1st August 2022

Debt help.

They help, listen and non judgmental, which really helps, as likely to be at a low ebb and very worried. After been in touch, felt a lot lighter, as a weight had been lifted. Reviewed on: 1st August 2022

G Smith Review

Taken away a lot of the stress I had felt. Able to get on with my life now. Before, I was in an absolutely impossible situation. Reviewed on: 31st July 2022

Fantastic

These people saved my life they helped me so much they understand my mental health Reviewed on: 31st July 2022

The best debt management help ever!

Friendly, helpful and no judgment from them, The best debt management help you’ll ever get! Reviewed on: 31st July 2022

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