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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17570 reviews)

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4.92

Based on 17,570 reviews, last reviewed 27th May 2026

137050% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A great service Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17570)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Compassionate service

Everyone at Step Change is patient and caring in their advice. They help alleviate the stress of debt management. Reviewed on: 29th July 2021

Step Change Helped Me

Personal: Step Change helped me with my debt(s) which, they did in a compassionate way but very professionally. Reviewed on: 29th July 2021

Very Helpful!

When I needed advice and a solution to my query, they were there to offer this Reviewed on: 29th July 2021

A life changing organisation

I was struggling with 16 grand of debt - robbing Peter to pay Paul every month and stressed beyond belief. I found stepchange who helped me deal wit all my debts and set up an affordable payment plan. This month I make my final payment and will be completely debt free for the first time since I was a teenager - I am now 52. The difference this organisation has made to my life is monumental and I recommend them to people all the time. Reviewed on: 29th July 2021

Excellent service

My title says it all. I have nothing more to say. Reviewed on: 29th July 2021

Life saving

I can actually function now the enormous weight was lifted from our shoulders in 2012 Reviewed on: 29th July 2021

Dignity

When I contacted Step Change they listened to me and were empathetic to my situation. I was depressed and feeling like I had failed in life however they were respectful and the experience was better than I expected. Reviewed on: 29th July 2021

Best phone call ever made

The day I called Stepchange was a life changing they helped me sort out my money. Who to pay first and talked to the bank made a payment plan for me. I was at my wits end and didn't know what to do. A big Thank you to them. Reviewed on: 29th July 2021

Peace of mind

Since working with Step Change, I have managed to start sleeping at night. I have been able to feed my children without fear, I have started eating lunch again. Step Change have given me my present, future and some good memories. Thank Step Change. Reviewed on: 29th July 2021

100% helpful

Every step of the journey with stepchange so far has been the most helpful experience. I have felt like someone was genuinely listening to me and trying to help me find a solution. Reviewed on: 28th July 2021

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