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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18083 reviews)

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4.92

Based on 18,083 reviews, last reviewed 28th May 2026

161700% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hard work to get it all set up initially Hard work to get it all set up initially Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18083)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Gave me back quality of life!

Kind considerate in no way judgemental and so helpful. Thank you! Reviewed on: 3rd September 2021

Amazing

Very understanding and helpful helped me in my time of need Reviewed on: 3rd September 2021

Best thing I did

After my husband passed away I got into a mess financially. I was stressed and very worried. Somebody recommended Step Change and it changed my life. They are so helpful and guide you through everything. I now feel in control and am very grateful to Step Change. I would highly recommend them. Reviewed on: 3rd September 2021

First class service

Was at my wit's end what to do with my debt step change helped me through this can not thank them enough Reviewed on: 3rd September 2021

Professional, supportive and non-judgmental

StepChange have been brilliant since our financial situation worsened due to a job loss. They have been utterly professional, supportive, approachable and non-judgmental in all our dealings with them. I have already recommended them to others and have no hesitation in doing so. I am truly grateful for their help and support during a very stressful period. Reviewed on: 3rd September 2021

Excellent

Very Helpful and Gives peace of mind Reviewed on: 3rd September 2021

Very good service

Very helpful and very understanding make me feel well come and solved how to pay off my depts Reviewed on: 3rd September 2021

Life changing

I had my disability benefit cut, I don't know what I would have done without stepchange. They showed compassion and a realistic solution to my financial mess,which had initially left me feeling suicidal. Reviewed on: 3rd September 2021

They are very helpful and put your mind at rest

They are always very approachable and help you so much Reviewed on: 3rd September 2021

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

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