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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18084 reviews)

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4.92

Based on 18,084 reviews, last reviewed 28th May 2026

161750% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Without the support of Step Change I don’t think I c... Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18084)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

very helpful

They have been really great with everything Reviewed on: 3rd September 2021

Relief

Great to have around. When needed. Thanks. Reviewed on: 3rd September 2021

Use Them! Simply the best!

StepChange are a literal Godsend. They deserve every accolade they get in my opinion. Reviewed on: 3rd September 2021

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

Amazing people

Step change have helped me so much! They are kind, friendly people with so much empathy. They put me at ease when I'm racked with stress! Never judge and truely care. Reviewed on: 3rd September 2021

Seeing the light

StepChange are such an amazing organisation. They give you free advice and are always a phone call or email away if you need advice. I was drowning in debt and in a dark place, I didn’t know where to turn until a friend mentioned StepChange. I contacted them and they sorted my payment plan out and spoke to my creditors . I now have an affordable monthly repayment plan to my creditors. So I can now finally see the light thanks to StepChange x Reviewed on: 3rd September 2021

Gave me peace of mind

Very helpful customer service keeping me up to date with everything taking the stress away Reviewed on: 3rd September 2021

Excellent and reassuring

I was at my wits end, feeling as if everything was impossible. Step change helped me to sort out money - and my life. Thank you!! Reviewed on: 3rd September 2021

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