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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

they have helped me sort my money & banks out

they have helped me sort my money & banks out Reviewed on: 27th May 2026

StepChange literally saved my life!

StepChange literally saved my life! I was in a financial spiral when my daughter suggested I call for help. I’m 3 years in and have 3 years left. Super helpful and empathetic advisors who are on your side, to help you. I now feel totally in charge of my finances. Only downside is getting through if you need to call, but your account is mostly managed on line, so no biggy! Don’t sit and wait for help, call them, you 100% won’t regret it I promise. Reviewed on: 27th May 2026

Everything is so simple and hassle, worrying times a...

Everything is so simple and hassle, worrying times are a thing of the past. No more sleepless nights. Thank you . Reviewed on: 27th May 2026

Dept Free

Cosh i got into a mess dept was increasing got out of control and step change gave me fabulous help advice and made the problem stress free although I had to pay back the dept in a manageable way Reviewed on: 27th May 2026

Everything has been great.

Everything has been great. From advice about my creditors to filling in the income and outgoings. Reviewed on: 27th May 2026

Stepchange gave me peace of mind - to an extent.

Stepchange gave me peace of mind - to an extent. At the peak of my debt crisis I was paying tons in interest and unsure how to keep dealing with the rising costs. Now 2 years down the line I have paid off most of that debt. I am Grateful to be able to make a single payment depending on my financial circumstances Reviewed on: 27th May 2026

Saved my life really when all other channels failed

Saved my life really when all other channels failed Reviewed on: 27th May 2026

Takes your worries away..

Easy to sort out your money problems and ease anxiety and stress that cripple my days Reviewed on: 27th May 2026

Step change really helped and supported me through a...

Step change really helped and supported me through a difficult challenging financial situation and I am very grateful for their support and service. Excellent work keep up the excellent work and support. Thank you Reviewed on: 27th May 2026

A very good service

A very good service from start to finish especially when all looked dark around me and I did'nt know where to go Reviewed on: 27th May 2026

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