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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18094 reviews)

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4.92

Based on 18,094 reviews, last reviewed 28th May 2026

162150% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful, consolidated all my debt and started t... Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18094)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Takes a huge weight off my mind

Overwhelmed by a change in government policy towards hiring public sector interims, left me with half my salary. That I coped and still manage to maintain a family life, educate my children and live in the same house, is in no small part down to the intervention of Stepchange. Reviewed on: 3rd September 2021

Best Support I have ever had

Supported me through thick and thin for over 12 years! Reviewed on: 3rd September 2021

Incredibly knowledgeable and friendly staff

Professional friendly serrvice. The automated dmp system is brilliant Reviewed on: 3rd September 2021

A lifesaver

An abuser left me massively in debt. Stepchange has helped me escape some of the mental health impacts by setting up my plan. It truly has been a lifesaver. Reviewed on: 3rd September 2021

Absolutely amazing

They are helping me turn my life around. No matter who I have spoken to it has always been a friendly response and I really couldn’t thank them enough for all there help. Reviewed on: 3rd September 2021

Amazing

They’ve changed my life. The whole DMP set up process was very easy and I just wish I’d contacted them sooner! Annual reviews are easy to do too. Everyone I’ve spoke to at StepChange have been incredibly helpful and in no way judgemental. Thank you! Reviewed on: 3rd September 2021

Life saver

I know when I call with a query there will alway be a helpful and compassionate person to talk to. The help I received has changed my life. Thank you Step Change. Reviewed on: 3rd September 2021

Great company

Great helpful company with understanding and support Reviewed on: 3rd September 2021

Takes the stress off

Step change have been my rock. I felt like I was drowning in debt, until they took me on. I'm still paying me debts but they handle everything. No more sleepless nights worrying about accrued interest or debt collectors on the doorstep. Please, if you are in debt, they must be your first port of call. When you don't think there is a solution they will advise you and find you one. Don't drown in despair like I did for months, contact them. Reviewed on: 3rd September 2021

Life changing help

Stepchange were able to put my life back on track with their knowledgable and well trained staff. Reviewed on: 3rd September 2021

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