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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,657 reviews, last reviewed 4th Jul 2026
188950% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026
Antonello c's avatar
Antonello c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

New lease of life

5
I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021
Heather Cowey's avatar
Heather Cowey

Changed my life

5
Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021
Ann's avatar
Ann

Step Change are top banana

5
I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021
David Usiskin's avatar
David Usiskin

Excellent service

5
We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021
Karen Scott's avatar
Karen Scott

Provided life changing help and advice!

5
StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021
lewisangharad@hotmail.com's avatar
[email protected]

Financial life savers

5
The best advice, support and guidance. Reviewed on: 4th September 2021
Chris G's avatar
Chris G

Phone call

5
I was so nervous about ringing up as I have really bad anxiety they let my friend take over for me which helped me loads or I don’t think I would have sorted my plan out if that wasn’t possible Reviewed on: 4th September 2021
Samantha Hutchinson's avatar
Samantha Hutchinson

They are so supportive

5
When I felt there was no dilution to my debt worries they gave me hope and a new direction Reviewed on: 4th September 2021
Anne Cavanagh's avatar
Anne Cavanagh

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

5
Altogether brilliant. The initial service, in particular, was a total godsend. I hadn't known which way to turn, and was terrified of losing my house. Reviewed on: 4th September 2021
Mrs Christine Corinne Dunbar's avatar
Mrs Christine Corinne Dunbar

Excellent service

5
Always helpful with advice and support. Reviewed on: 4th September 2021
paul smith's avatar
paul smith

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