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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18128 reviews)

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4.92

Based on 18,128 reviews, last reviewed 28th May 2026

163750% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to use and personable customer care is excellent Initially the online service helped loads with not feeling like I wanted to discuss this with anyone. However, when I did need advice StepChange custo... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18128)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent

Very Helpful and Gives peace of mind Reviewed on: 3rd September 2021

Very good service

Very helpful and very understanding make me feel well come and solved how to pay off my depts Reviewed on: 3rd September 2021

Life changing

I had my disability benefit cut, I don't know what I would have done without stepchange. They showed compassion and a realistic solution to my financial mess,which had initially left me feeling suicidal. Reviewed on: 3rd September 2021

They are very helpful and put your mind at rest

They are always very approachable and help you so much Reviewed on: 3rd September 2021

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

very helpful

They have been really great with everything Reviewed on: 3rd September 2021

Relief

Great to have around. When needed. Thanks. Reviewed on: 3rd September 2021

Use Them! Simply the best!

StepChange are a literal Godsend. They deserve every accolade they get in my opinion. Reviewed on: 3rd September 2021

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

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