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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful, kind, efficient.

I turned to Stepchange when I was diagnosed with metastatic cancer and could no longer work. My income was hugely cut and I could no longer keep up with card payments etc. They were incredible, kind, understanding and within a few weeks they had set up a DMP for me which I’ve managed to stick to for four years. I’m regularly updated with how much money I still owe and receive advice on financial matters. I wouldn’t hesitate to recommend Stepchange to anyone in debt. Reviewed on: 4th September 2021

Sympathetic and encouraging

I was not made to feel a failure or incompetent at any time. They were patient and understanding of my situation. Advice given freely and very helpful. Reviewed on: 4th September 2021

Step change

Very good company, highly recommended Reviewed on: 4th September 2021

Helpful staff

Stepchange we’re brilliant. Totally compassionate, and helpful. Reviewed on: 4th September 2021

Excellent Company

They helped me tremendously and I am now debt free. Reviewed on: 4th September 2021

Genuine help with managing your debts.

I’ve nearly come to the end of my repayment plan with Stepchange, that’s brilliant because I never thought that would happen. That’s a big achievement for me. Stepchange don’t judge you. They’re are there to help you.. Reviewed on: 4th September 2021

Made my life more comfortable

When my husband died I was mentally at my lowest. With credit cards in my name which we used for holidays and for the house. Step Change helped me with the debt which I can afford now with their help. Thank you Step Change. Reviewed on: 4th September 2021

Pulled from the brink!

I was worried sick, my debt situation was negatively impacting on all aspects of my life. I couldn’t see anyway out…then thank goodness I heard about Stepchange and they pulled me out of the mire! Helpful, supportive, informative and non-judgmental! I can’t thank this service enough and have recommended it to friends! Reviewed on: 4th September 2021

Stepchange life-saver

Excellent service, they calm you down from the general panic of mounting debts. The only reason not full marks is that twice they cancelled our debt plan without notifying us they would do so. They did, however, easily re-instate it after discussions Reviewed on: 4th September 2021

So helpful

So understanding and helpful in my hour of need Reviewed on: 4th September 2021

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