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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,210 reviews, last reviewed 28th May 2026
167800% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Customer service is great very helpful Customer service is great very helpful Reviewed on: 28th May 2026
Joe s's avatar
Joe s

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18210)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Wonderful ...life engancing

5
My experience has been 100 % positive with Step Change Debt Charity.. The are kind ,empathetic and so helpful as soon as I connected with one of their advisors I was fully relieved and reassured . None of the advisors i have had help from has never sounded judgemental . I am truly thankful. Reviewed on: 3rd September 2021
Kathleen's avatar
Kathleen

Peace of mind !

5
Understanding staff who make no judgment and without knowing allow you a good night's sleep. Thank you for everything ❤ Reviewed on: 3rd September 2021
Darren Giles's avatar
Darren Giles

Put finances in order

5
I felt I had nowhere to go with the state of our debt. I was recommended this company and the minute I rang I felt so at ease. Wasn’t judged but helped me sort ourselves out. I knew we had taken out the loans etc and felt the banks was so happy to lend the money without checking if we could afford so felt them also responsible but knew we wanted to pay this money back and Step change helped us to do that. It’s taken many years but we can see the other side on the horizon and it looks and feels good. Reviewed on: 3rd September 2021
Dawn Sambells's avatar
Dawn Sambells

The best

5
Everybody at Step Change superb and competent Reviewed on: 3rd September 2021
Goran Dimitrijevic's avatar
Goran Dimitrijevic

Debt solutions

5
Extremely helpful people who go out of they’re way to help you for something that will suit your circumstances Reviewed on: 3rd September 2021
Bash's avatar
Bash

Turning things around

5
When money is an issue it really affects your mental health in a negative way because it is constantly with you. Speaking to Step Change helped me to get my finances back on track and focus on the the things that really matter in life again. They have been empathetic, supportive and know their stuff. There are many organisations out there looking to make a profit from people who are struggling but as an impartial organisation Step Change has my complete confidence. I would recommend them to anyone experiencing financial difficulties. Reviewed on: 3rd September 2021
Jonny Rouse's avatar
Jonny Rouse

The best

5
Unbelievably good and exceptionally knowledgably. Reviewed on: 3rd September 2021
Jerry Coburn's avatar
Jerry Coburn

Made a terrible time in my life alot easier

5
I couldn't of asked for a better service than step change....from the initial advice all the way through to the end , they were very helpful and made a terrible time made alot easier ..would strongly recommend stepchange to anyone that is having financial difficulties Reviewed on: 3rd September 2021
Nick Clack's avatar
Nick Clack

Saved my life.

5
Debt, stress and mental health were all greatly reduced thanks you StepChange. The process for help was simple, easy and completely stress free and now I have a date on when I will be debt free! Reviewed on: 3rd September 2021
Ryan Hurry's avatar
Ryan Hurry

Stepchange Debt management

5
They take all the worry away.Just wished i had contacted them sooner. Reviewed on: 3rd September 2021
Karen Ovenall's avatar
Karen Ovenall

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