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StepChange: Debt advice reviews

4.92
Based on 18,258 reviews, last reviewed 28th May 2026
170000% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Stepchange - an amazing company! In 2017, someone got access to my bank account. Back then, security wasn't quite as good as it is now, and I had no idea what had happened until the n... Read more Reviewed on: 28th May 2026
Warwick M's avatar
Warwick M

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18258)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Fabulous company

5
Staff are always supportive, understanding and helpful Reviewed on: 3rd September 2021

Excellent service

5
Step change has changed my life.. Reviewed on: 3rd September 2021

Good service with great piece of mind

5
Helped me it of a very dark place Reviewed on: 3rd September 2021

Amazing help

5
Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021

They have been amazing so supportive and helpful

5
I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021

Brilliant

5
They helping me through a bad time. And im more than thankful Reviewed on: 3rd September 2021

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021

Terrific service

5
They are such a friendly efficient organisation and make you feel so safe Reviewed on: 3rd September 2021