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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Really easy to deal with and great communication

Really easy to deal with and great communication Reviewed on: 27th May 2026

Amazing service.

Amazing service. Absolutely recommend to anyone who needs financial help. Reviewed on: 27th May 2026

Relieve debt stress

Can be done simply online. Everything is taken care of for you. Creditors are contacted by Stepchange and payments set up, then you pay one payment to Stepchange and they pay everyone. Reviewed on: 27th May 2026

It's hard admitting you're in trouble with money, to...

It's hard admitting you're in trouble with money, to anyone, but there's no judgement by step change, just there to find solutions and help. Always there to answer any queries Reviewed on: 27th May 2026

StepChange were incredibly supportive and easy to wo...

StepChange were incredibly supportive and easy to work with. They explained my options clearly, never judged my situation, and helped me feel in control again. The whole process was smooth, transparent, and genuinely reassuring. I’m now in a much better financial position thanks to their guidance. I’d happily recommend them to anyone needing reliable debt advice. Reviewed on: 27th May 2026

Really helpful to me after I lost my job, I was stru...

Really helpful to me after I lost my job, I was struggling to make ends meet and Stepchange were there for me with support and guidance. Reviewed on: 27th May 2026

Without Stepchange I would be lost!

Without Stepchange I would be lost! Thank you for helping me when I didn’t have any options and didn’t have anywhere to go. You are kind, considerate and give the right advice. Often information that we wouldn’t have known or wouldn’t be told us by corporations. You have helped me to take my life back in control. Could not thank you enough. Reviewed on: 27th May 2026

Without stepchange I think I wouldn’t be here today.

Without stepchange I think I wouldn’t be here today. When I reached out I was in a dark hole. Stepchange helped me take back control and be able to breathe again. Thank you Reviewed on: 27th May 2026

Take the stress out of your debt.

Brilliant service,, great staff, knowledgeable and helpful. Took the stress out of our debts. So pleased we used them Reviewed on: 27th May 2026

Incredibly helpful and supportive

I contacted StepChange when I was at rock-bottom, crippled with debts. They helped me set up a DMP, did all the communication with my debtors, and overall have been wonderful. They never judge, and are always friendly and efficient. I cannot recommend them enough. Reviewed on: 27th May 2026

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