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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A weight has been lifted

Great I've been with them for awhile (had debt with ex husband) my own fault. But step change have been great. From understanding how it works what I owe, what I can afford. And keeping me updated Reviewed on: 6th May 2026

Total piece of mind great help

Total piece of mind great help financially getting back on track Reviewed on: 6th May 2026

Excellent help

Consolidated all debts which i could not have done on my own Reviewed on: 6th May 2026

They were so understanding and never judged me very...

They were so understanding and never judged me very easy to talk too Reviewed on: 6th May 2026

I had such stress but they eased all of that and dea...

I had such stress but they eased all of that and dealt with my creditors. I’m now two payments away from being debt free and it feels amazing. Reviewed on: 6th May 2026

Very Knowledgeable and Supportive Service

I found Step Change to be knowledgable and supportive. They clearly knew the kinds of circumstances I was facing familiar and were able to suggest appropriate strategies for me. Reviewed on: 6th May 2026

Clear, professional debt advice

The online assessment tool was very easy to use, and the follow-up advice was tailored specifically to my situation. They helped me set up a Debt Management Plan that actually works for my income. The process was straightforward, and the communication throughout has been excellent. Reviewed on: 6th May 2026

£40k of unsecured debts.

I was in a really bad place financially and Step Change were fantastic from day 1. They are fully supportive and non-judgemental. Would recommenend to anyone who has debt worries. Reviewed on: 6th May 2026

If it hadn't been for the help and advice given to m...

If it hadn't been for the help and advice given to me by step change I don't know what I would have done Reviewed on: 6th May 2026

Was in debt for so long

Was in debt for so long every month falling more and more behind, after a week of finding out about stepchage my financial issues were lifted and is now manageable Reviewed on: 6th May 2026

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