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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

When the stuff hits the fan.

Huge weight off my mind. I recently paid off my balance with their help. Thanks Step Change. Reviewed on: 4th September 2021

Brilliant

Step change are so helpful polite and helpful They will try everything to settle your mind under extremely difficult circumstances. Totally have my vote if anyone is in financial crisis, allowing you time to live and breath whilst paying your debts of in small bites Reviewed on: 4th September 2021

Really helpfull

Very friendly and professional. Helped me thro my debts Reviewed on: 4th September 2021

Helpful

Step change put me at ease didn't think I would get out of the hole I put myself in but they were very helpful and now on the road to getting out of debt thank you so much Reviewed on: 4th September 2021

Saved me at my liwest ebb.

Id never been in debt. Our financial situation changed quickly. Without Stepchange i wouldnt be here. I couldnt see a way forward so they showed me. Thankyou so much. Reviewed on: 4th September 2021

Customer service

Fantastic customer service. Go above and beyond to help you Reviewed on: 4th September 2021

Super Help!

An amazing charity who have helped me get rid of a debt that I was left with by my ex-partner. Reviewed on: 4th September 2021

Thanks for putting my debt into perspective

I contacted Step change when I was desperate and my debt was being added to because of the interest creditors were applying and with their help understood that debt can catch up with anyone. The fear of opening letters was taken away. Thank you Reviewed on: 4th September 2021

Shame that you have to wait so long when you need to call then

Took my worries away. As I said , the phone lines are constantly busy. Reviewed on: 4th September 2021

Amazing

The helped take the overwhelming feeling of debt away that had a massive impact on my emotional well being. Would highly recommend. Thank you for all your help and support. Reviewed on: 4th September 2021

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