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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Stress Free debt management

Step Change has taken all the stress from me dealing with my creditors and I feel more in control these days as I know they are there to help me Reviewed on: 4th September 2021

Great

Very helpful support team. Would definitely recommend to family and friends. Reviewed on: 4th September 2021

The organisation that gives me rest of mind

Simple and easy log in Constructive advice Experience staffs Reviewed on: 4th September 2021

very helpful took stress a out of an awful situation

they sorted everything out for me Reviewed on: 4th September 2021

Helped with control and plan

Step change have been reassuring and helped us plan in difficult times to end our debt and manage the payments. We still have a way to go but we can see an end in sight and can plan for the future now thanks to all the team. Reviewed on: 4th September 2021

MRS JANE GINHAM

From the very beginning our experience has been very comforting, professional and stress free. That is why we recommend STEP CHANGE to all and they are FANTASTIC!! Thank you very much. Reviewed on: 4th September 2021

Amazing help

Step change has been a great help to me at a time of real need! Staff are brilliant and service is impeccable Reviewed on: 4th September 2021

life saving

Efficient understanding and excellent at what they do Reviewed on: 4th September 2021

Realistic and non judgemental

I came to Stepchange following a change of DMP provider. Stepchange are free of charge, meaning every penny you can afford goes directly and completely to clearing your debts, not to lining the pockets of the provider. Reviewed on: 4th September 2021

Step change review

Very helpful company did everything with sympathy and help. I would highly recommend this debt charity Reviewed on: 4th September 2021

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