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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helping Hand

Stepchange is a great life saver and has helped me in the last few years. Reviewed on: 4th September 2021

Very helpful

Very helpful in getting my finances back on track Reviewed on: 4th September 2021

Very helpful!!!!!

Big help from Step Change. Best advice, best customer service. If you in financial difficulty don't look elsewhere!! Reviewed on: 4th September 2021

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

Reassuring helpful support

Friendly service. Understanding and helpful. Reviewed on: 4th September 2021

Understanding

Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021

Complete peace of mind.

It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021

Brilliant

Highly recommend excellent customer service Reviewed on: 4th September 2021

Fantastic advisors - exactly what I needed

After getting divorced I was in severe financial difficulty with several debt collectors chasing me and I had no idea what to do. My brother recommended step change and they set me up with a debt management plan that was affordable and helped me re start my life! Reviewed on: 4th September 2021

A Big Help

Step change are simply the best. Easy to get hold of and speak to knowledgeable and helpful professionals who really want to make a difference in your life. Well done and congratulations on being finalists. Reviewed on: 4th September 2021

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