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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

excellent

if it wasnt for step change i dont know what i would have done..i went through a bad stage in my life and got into alot of dept when i call them they didnt make me feel bad they were so good i cannot praise them enough Reviewed on: 4th September 2021

So supportive and helpful

Superb support during stressful periods and puts the person first and foremost Reviewed on: 4th September 2021

Life changing

Firstly the kind, empathic nature of the people that work for Stepchange is half of the work. They are non judgemental and understand how hard it is to even make that first call. Secondly - I can sleep at night knowing I don’t have to worry about being chased by creditors for money I don’t have. Reviewed on: 4th September 2021

A wonderful resource

A great help during a stressful time Reviewed on: 4th September 2021

Excellent Service

Step Change has helped to take control of my finances in a very positive way and I will be forever grateful Reviewed on: 4th September 2021

Great help

Dont know how I would have survived lockdown without them. Reviewed on: 4th September 2021

very supportive and informative

so understanding and helpful. They know what they are on about when they talk to you and give advise Reviewed on: 4th September 2021

Such a help when I needed debt advise

Really helped me set up a plan to deal with my debt no stress now so that at last I am sleep worry free Reviewed on: 4th September 2021

Head above water

I frequently recommend Stepchange to friends who find themselves in the position I did, with a good income but debts that made it impossible to survive. Stepchange staff were always friendly, non judgemental but honest. The rules are fair but strict enough to keep you on the path of debt repayment, I am 72 now and my circumstances have changed dramatically since I first dealt with them, my husband left me and I had to rent a bungalow and pay all my own bills but the flexibility and support has enabled me to do that and still keep up my repayments. They literally have been a lifeline. Reviewed on: 4th September 2021

Very compassionate and understanding

Very professional and excellent customer service. It’s not easy talking about finances but Stepchange make it easy for me. They are non judgmental and fair. I would definitely recommend them. Reviewed on: 4th September 2021

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