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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Awsum financial advisers

Very helpfull and fantastic understanding of a dificult situation Reviewed on: 4th September 2021

Saved us from financial ruin

Reviewed our entire finances and sorted a plan which works so we got our lives back without worry Reviewed on: 4th September 2021

Top notch help

Always helpful and always available to give great advice. Reviewed on: 4th September 2021

Fab and Friendly service

Super helpful, kind and understanding Reviewed on: 4th September 2021

StepChange service

Reliable and worthwhile service providers Reviewed on: 4th September 2021

Outstanding Stepchange

Stepchange, took my problem and sorted it out, giving me peace of mind. Reviewed on: 4th September 2021

Very helpful

Amazing company, compassionate, empathetic and helpful. Highly recommended Reviewed on: 4th September 2021

Changed my Life!

Step Change are the kindest, most helpful company out there! My DMP has changed my life, I no longer worry no where near as much as did as you only pay what you can afford. They are always helpful and polite when you talk to them and are really understanding. I would definitely recommend them if you’re overwhelmed and need help to get your head above water. Reviewed on: 4th September 2021

Perfect customer support

Absolute superb assistance, a great team to deal with. All are so kind and understanding and everything was dealt with efficiently and with no hassle.Been with these guys for a few years now with a DMP and although i'd obviously prefer that i wasn't i have been happy with the way that every thing has been handled. Reviewed on: 4th September 2021

Excellent services

This company has been a lifesaver .We have been with them over five years with only a couple of years and will be debt free.A big thank you to step Change. Reviewed on: 4th September 2021

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