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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

They are amazing

Stepchange has been so helpful to me and understanding they are amazing Reviewed on: 17th June 2021

Peace of mind

When I got into financial trouble I contacted Step Change . They took me through the process ,set up a DMP and all the worries I had got a lot less andmade my debts affordable . Reviewed on: 17th June 2021

Kind

They are kind and non judgmental Reviewed on: 17th June 2021

Comforting and reassuring peoples

They are so kind in their approach to me, have been so good overall in their service and advice, really recommend as they've built my confidence Reviewed on: 17th June 2021

Step change is a miracle

Step change has been life changing. Month in month out, I was struggling with the outgoings. With step change, I make one affordable payment. Thank you Step change !!!!!! Reviewed on: 17th June 2021

Excellent help

Excellent service thank you, you have made me see a light at the end of a Tunnel instead of a massive black hole thank you ever so much for your continuing support & Help . I would highly recommend x Reviewed on: 17th June 2021

So helpful and professional

When I first went to Stepchange I didn't know what to expect , except that I may be judged in some way for ending up in such a financial mess. Nothing could be further from the truth. They were and continue to be helpful, professional , and quick to offer non judgemental, practical advice and guidance. It is such a relief to know they are looking after my affairs and they have helped me create a far healthier relationship with money. Reviewed on: 17th June 2021

Life Savers

Step Change came into my life at a time when I thought that I was going to lose everything. They supported me and got me back on track. I don’t know what I would have done without them. Reviewed on: 17th June 2021

Friendly helpful service

Stepchange were a godsend when we needed help with our debts, they are very friendly and put you at ease and dont judge you, they help you come up with a solution to suit your personal needs and are with you every step of the way Reviewed on: 17th June 2021

They took my worries and troubles off my shoulders

Step Change has taken my debt worries and troubles off my shoulders through the amazing support and payment plan they've put in place for me. Step change has become a seal between me and my creditors. They's always listening, calming and reassuring voice at the end of the phone line for whenever I received those dreadful letters from the creditors. Thank you for the continuous support and the peace of mind. I'm forever grateful. Reviewed on: 17th June 2021

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