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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Peace of mind.

Since I was put in touch with step change, I have found them to be extremely helpful, and now have peace of mind knowing there is someone I can turn to if I need help or support. Reviewed on: 18th June 2021

Helped to sort finances

Contacted step change through our bank. Haven’t look back since they help us. Yearly assessment. Help communicate on our behalf. Made life easier and better. Reviewed on: 18th June 2021

Step Change, a life changer, life saver.

My debts suddenly spiralled out of control due to unforseen circumstances; until I discovered Step Change I could not envisage any reasonable way out of my situation. The speed at which Step Change took over my problem and created a really good repayment programme for me was simply breathtaking! The professionalism, understanding and care shown has been truly second to none and I cannot imagine that any Debt Charity could be better or more helpful. Reviewed on: 18th June 2021

Very helpful, a seamless and stressfree support

For me Stepchange has changed my life from sort of very disorganised, full of stress financially and psychologically and my chaotic life. Now, my life has it’s direction and focus to go back to normal in due time. Stepchange has an important role in shaping our bright future ahead. Stepchange deserves to be recognised by any institution for their role to anyone whom they needed their helping hands. Reviewed on: 18th June 2021

They have helped me so much

I have been with StepChange for almost 5 years and they helped me change my life. Took away a lot of stress and sleepless nights Reviewed on: 18th June 2021

Excellent

I was drowning in my debt, my life was worthless and my only relief was death! Step change helped me realise there is more! I am not running away! I will pay what I owe and I am worth more! I'm a good person who's hit hard times! I'm not bad and Lige has more in store for me xx Reviewed on: 17th June 2021

They are amazing

Stepchange has been so helpful to me and understanding they are amazing Reviewed on: 17th June 2021

Peace of mind

When I got into financial trouble I contacted Step Change . They took me through the process ,set up a DMP and all the worries I had got a lot less andmade my debts affordable . Reviewed on: 17th June 2021

Kind

They are kind and non judgmental Reviewed on: 17th June 2021

Comforting and reassuring peoples

They are so kind in their approach to me, have been so good overall in their service and advice, really recommend as they've built my confidence Reviewed on: 17th June 2021

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