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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,664 reviews, last reviewed 15th Jul 2026
126100% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026
Jeffrey C's avatar
Jeffrey C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Very good service

5
So much help..made me happy..saved my mental health Reviewed on: 4th September 2021
Paul Davies's avatar
Paul Davies

Always there to help

5
They saved me in a real moment of need. They have been very supportive in everything I needed. Thank you Reviewed on: 4th September 2021
Stefania Ripanti's avatar
Stefania Ripanti

Very helpful and informative.

5
Kind thoughtful and knowledgeable staff.Took a lot of stress out of my life. Which affected other things. Reviewed on: 4th September 2021
Will 's avatar
Will

Fantastic service

5
Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021
Adrian Barker's avatar
Adrian Barker

Fantastic and friendly

5
Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021
bmbarnett13@gmail.com's avatar
[email protected]

Understanding

5
When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021
Linda's avatar
Linda

Very good service

4
Helpful staff. You've helped me to get back on track. Thank you! Reviewed on: 4th September 2021
Paul Harris 's avatar
Paul Harris

Fantastic

5
Helped me massively, always friendly staff and always go through detail Reviewed on: 4th September 2021
tara_mcmahon@icloud.com's avatar
[email protected]

I'm glad I contacted StepChange

4
After struggling for years with trying to manage my credit accounts, I heard about StepChange Debt Charity and was so pleased they were able to support me with contacting my creditors and arranging affordable repayments. Now I'm no longer stressed about my finances. Reviewed on: 4th September 2021
Monica Matthews 's avatar
Monica Matthews

Good

5
Helped me be liosted with out them Reviewed on: 4th September 2021
Danial Garville's avatar
Danial Garville

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