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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesavers

I have been on a DMP with Stepchange for a number of years which has now brought me almost to the end of a journey to clear almost £80,000 of debt. They have supported me through the changes brought by unexpected pregnancy, a family cancer diagnosis and a divorce - all without judgement and full help and support. I wouldn’t be down to my last couple of thousand pounds of within a debt free date without their support and guidance. Reviewed on: 4th September 2021

Life changing

Can’t thank step change enough for there help and support, our life is now back on track and looking forward to our debt free days Reviewed on: 4th September 2021

Amazing debt help

We were literally at the end of our tether. Didn’t know where else to turn. Then we were put on to step change. They sorted all our debts and dealt with all the companies so we didn’t have to. We can’t thank them enough. It was a massive weight off our shoulders. Reviewed on: 4th September 2021

So helpful and supportive

Every dealing I have had with stepchange has been positive. Went from sleepless nights to feeling in control of my finances. Reviewed on: 4th September 2021

From despair to hope.

When my health deteriorated and I became unable to work, Stepchange have helped me to face my debts. Even though my health worsens, Stepchange are like a buffer to lessen the stress. Thank you Stepchange. Reviewed on: 4th September 2021

Top support

They help me so much over the lock down. Very understanding and supportive. Which gave me peace of mind though a dark time. Reviewed on: 4th September 2021

Very helpful

Very helpful in going over debts and issues with them before setting up a plan to deal with them. Reviewed on: 4th September 2021

Simply amazing!

At at time when I hit rock bottom didn’t know where to turn, Stepchange were simply amazing and helped turn my life around with their support and for this I will be forever grateful. Reviewed on: 4th September 2021

Excellent Service

Excellent Serviice. Friendly professional staff. Signing up to Step Change has been a life saver for me. Reviewed on: 4th September 2021

Excellent service

I'm coming up to the end of my DMP and Stepchange have been life changing for me. I no longer suffer broken sleep, I am able to manage my money successfully and for the first time in my life I am able to use credit without getting into unmanageable debt. 100% recommend Stepchange. Reviewed on: 4th September 2021

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