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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesavers

Help me get out of financial nightmare Reviewed on: 4th September 2021

First class

The best and the easy way to get out of dept Reviewed on: 4th September 2021

Simple & easy service

Always friendly & knowledgeable staff makes the whole process easy & painless Reviewed on: 4th September 2021

they save us

Help us out when we were feeling hopeless and supported us along the way Reviewed on: 4th September 2021

Helpful, compassionate, professional

Stepchange really got my finances in order, such a huge relief. They gave me the best advice and sorted everything out for me Reviewed on: 4th September 2021

Saviours

Step change have saved my life, before turning to them I was struggling to get by every month. I was severely depressed and anxious about my financial situation. Step change acted quickly and put my mind at ease, since asking for help I feel next to no pressure around my finances as they have been so supportive. Talking to step change was the best decision I made. Reviewed on: 4th September 2021

Peace of mind

Very pleased with the service and advice Step Change has given us. It's great to know there is a listening ear should we need it. Reviewed on: 4th September 2021

Helpful

Very supportive and non judgemental. Provided advice at a difficult time Reviewed on: 4th September 2021

So helpful

All I can say is that Step Change has helped me get my life back on track. They are helpful and understanding without being intrusive or judgmental. Reviewed on: 4th September 2021

Life savers

Absolutely fantastic people so understanding empathetic and so professional Reviewed on: 4th September 2021

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