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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always helpful

Always helpful and when I contacted them, they listened to what I needed. Their website has all the information at a glance and has it in more detail if you need it. Reviewed on: 27th May 2026

Great service.

Great service. Supportive and helpful. Reviewed on: 27th May 2026

I act as power of attorney for my daughter’s debts.

I act as power of attorney for my daughter’s debts. I have dealt with various advisors who have each given me excellent advice how to manage my daughters debts and put my mind at rest with there management plan explained fully. I would tell anyone who needs help do not ignore your debts and take that first step to talk to someone at Stepchange. Reviewed on: 27th May 2026

I am using it for years now its useful I'm paying wh...

I am using it for years now its useful I'm paying what I can afford Reviewed on: 27th May 2026

CLEARING DEBT

Once set up repayment of debts it was left to operate itself to repay creditors Reviewed on: 27th May 2026

Amazing help from StepChange.

Amazing help from StepChange. After years of struggling, they’ve simplified everything without any judgement and helped me get back on track. Reviewed on: 27th May 2026

I struggle with anxiety and I felt at ease going thr...

I struggle with anxiety and I felt at ease going through the process Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. They talked me through all my options made me feel alot calmer about my situation Reviewed on: 27th May 2026

Absolutely brilliant x

When i contacted Stepchange, I was so nervous and ashamed. The lady who I spoke to was amazing. I wasn't judged by my lack of money management. She was so understanding, helpful, professional and finally able to help. We went through every single income and outcome, came to a very reasonable payment. I immediately felt the weight lift from my shoulders. Best move i ever made. Reviewed on: 27th May 2026

I was in a bit of a hole and stepcharge took charge...

I was in a bit of a hole and stepcharge took charge and sorted every thing for me I only have 4or 5 years left and I will be dept free thank you for all the help Reviewed on: 27th May 2026

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