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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They listened, provided help and never judged me

I was feeling desperate and depressed with the pressure of my debts. I spoke to Step Change. That call was life changing. They listened carefully and never judged. The gave me options and explained the process for each. They had a recommendation for the direction I should take. Amazing they contacted all the people I owed money too. The accruing interest was stopped and an affordable repayment plan which was affordable to me was arranged. As my circumstances have change, so has my income and expenditure. They were thereto review the changes and make recommendations to amend the amount I pay each month. No further contact with the companies I owe money to. Everything is through StepChange. No nasty letters, no demanding phone calls. I am paying my debts back at a rate affordable to me. Reviewed on: 27th May 2026

I would recommended to anybody with money trouble as...

I would recommended to anybody with money trouble as soon as I got off the phone I felt lot better step change was there from my 1st payment to my last they made it very easy and now I am dept free Reviewed on: 27th May 2026

It has been very good, felt support and not been...

It has been very good, felt support and not been judge Reviewed on: 27th May 2026

Fantastic debt charity.

Fantastic debt charity. Wish we’d known of them years ago. So helpful. It’s hard to believe this service is free. Reviewed on: 27th May 2026

Great experience.

Great experience. very helpful. Reviewed on: 27th May 2026

Sleep again...

Talking to these people save your mind the sleep comes back so no more 10 times a night waking and thinking bad things.Thank god they were there for me. I never thought my life will be safe again. Reviewed on: 27th May 2026

StepChange are there to support you

StepChange helped with my money problems very helpful put my mind at ease and together got a management plan together and are there if you need them in going forward Reviewed on: 27th May 2026

So helpful

Step change helped me sort my finance’s at a very difficult time. So easy to get the help! Please don’t struggle on your own! Reviewed on: 27th May 2026

Game Changing Advice and Support

I was really struggling with money issues, Step Changed provided invaluable advice and ongoing support to help ease the stress of dealing with creditors. Reviewed on: 27th May 2026

First class service.

First class service. I would recommend Stepchange highly without hesitation. Reviewed on: 27th May 2026

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