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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful

Stepchange have always been very helpful and approachable to advise me and very sincere to my problems. Reviewed on: 4th September 2021

Step change has given me my life back!

After hitting 30k debt me and hubby just couldn't see a way out. I was really nervous about calling step change but i need not have worried. They were non judgemental and really helpful. We are now 4yrs into our debt management with just 12 payments left to pay. We couldn't have done that without step change! Reviewed on: 4th September 2021

aMAZING ORGANISATION THEIR HELP IS INVALUABLE

very helpful and understanding which helps to stop worrying about my debts Reviewed on: 4th September 2021

Life affirming

Empathy, care, kindness when you’re struggling and really need non judgmental support. They take a weight off your shoulders. Reviewed on: 4th September 2021

Outstanding,Respectful,Helpful

I have nothing but great appreciation for the help I am receiving from Step Change. All of the staff I have spoken to have been Excellent. Reviewed on: 4th September 2021

A life saving company

StepChange has literally saved me from extreme despair with their handling of my financial problems after the death of my husband who left a lot of debt. I owe them my life. Everyone I ever spoke to was so kind and reassuring. Reviewed on: 4th September 2021

Helpful Customer Services

This organisation has been very helpful and the customers services is very adequate and always in time and accurate . Reviewed on: 4th September 2021

Very helpful and understanding

Step change have really helped me get back on track with my life. When my circumstances have changed sometimes at my yearly review they have always helped me and been understanding. Reviewed on: 4th September 2021

Life changing help

This organisation provide financial advise and guidance when people are at their most vulnerable. They made everything so easy and were supportive and helpful. I’m so grateful for all their hardwork Reviewed on: 4th September 2021

Excellent advice and service

Have been with step change for a number of years now and have always received excellent and relevant advice and service from them and they have helped me tremendously to get my finances sorted Reviewed on: 4th September 2021

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