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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life changing

thought i will never get out of my debt. I was so stressed and felt shame about myself until step change helped me realized that theres hope. Now, im near towards the end of my debt payment and i cant wait to be free of debt and start my own saving a Reviewed on: 17th June 2021

All round fantastic

I have had my plan a few years now. Setting up was so easy and the staff are so friendly and understanding. They don't judge, whatever your situation they are helpful and kind Reviewed on: 17th June 2021

A load off my mind

Step change have helped me so much. After the break up of my marriage I was left struggling to make payments on dept that I had taken out with their help I manage to make a one off payment that suits my affordability and it has taken a lot of stress off my life. Reviewed on: 17th June 2021

Helped me control my debt

Very sympathetic ,they were very helpful ,woul recommend Reviewed on: 17th June 2021

A huge thank you!

When debts spiral out of control, interest and fees mount up, and it feels like you are drowning and there's no way out, you need help. StepChange made all the difference. Guided and supported me every step of the way, dealt with creditors on my behalf, arranged an affordable repayment plan. I will be debt free by September this year. Reviewed on: 17th June 2021

The best support and help for managing debt

I have been with Stepchange for around 4 years now and at the beginning I was very nervous with the amount of debt I had and how it would all work out. But I can honestly say the advisors are wonderful, they are helpful, supportive and always there whenever you need them for advice regarding your debt. If it wasn’t for them I dread to think where I would be right now! Reviewed on: 17th June 2021

Take the worry our if being in debt go to Step Change

I cannot thank them enough on how much better they have made our lives Reviewed on: 17th June 2021

Peace of mind

Amazing helpful friendly and has been the best decision. I have a plan I can afford and no worries of my debts adding interest. Total peace of mind Reviewed on: 17th June 2021

Unbelievably happy to have the support

I had no idea there was help like stepchange out there until a friend was talking about it. I then decided to do my own research. It was a long winded process to begin with now I am up and running now and I feel a huge weight lifted off my shoulders! I am still getting pestered by one of my loan companies but it's nice to feel reassured from stepchange! Reviewed on: 17th June 2021

A massive help

I was in a bad place financially and mentally. Struggling with constant worry about my problems and debts. Step Change has singlehandedly been the best support and structure I needed to get my back onto a better path in restoring order and relief with my debts and I'd be lost without them. From the very start their system is straightforward and easy to use and their customer service is impeccable. I would recommend any one who is feeling lost and overwhelmed with their money problems to talk to them and get their help as without them, I'd be still in a bad place, possibly even worse. Thank you Step Change, I hope you win the award as a small token for all of your wonderful help and guidance. Reviewed on: 17th June 2021

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