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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Great service

Very helpful with any inquiries. Always listen to customer needs Reviewed on: 4th September 2021

Wonderful and life-changing help!

StepChange have quite simply been amazing. They were recommended by our mortgage provider, and I am so glad they did. I was beside myself with worry at the debts I had discovered, but every person I have spoken to during the last 18 months has been so helpful and sympathetic and I can't thank them enough or praise them highly enough. They devised a manageable solution for us, and we are making good progress, and I can see light at the end of the tunnel. StepChange are amazing and they absolutely deserve this award. Reviewed on: 4th September 2021

Brilliant

Made me sleep easier and always there to discuss problems. Reviewed on: 4th September 2021

Stressless

I can confirm that, since I started with stepchange, I have more control of my debts and less stress in day to day life Reviewed on: 4th September 2021

Professional to the end

I was rock bottom with spiralling debts and couldn’t see a way out. Stepchange stepped in and I’ve repaid more than £100k and my husband and I have just got a credit score of 999 each. Thankyou Stepchange Reviewed on: 4th September 2021

Excellent Service

Prepared to listen & non judgmental Administration first class todate no mistakes & a prompt service. Reviewed on: 4th September 2021

Helpful and reassuring

Great company that have helped my family and I immensely Reviewed on: 4th September 2021

Really made me feel comfortable and gave great advise

Every one I have spoken too really was friendly and understanding Reviewed on: 4th September 2021

They are brilliant

I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021

Life changing support

Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021

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