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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life Changing

Step Change took away my worries and sleepless night. Which allowed me to live my life as before. Reviewed on: 4th September 2021

Fantastic service

The agents are caring and non judgemental and helpful. They always make me feel at ease as though the genuinely care about me and want to help. I have been given a service that has helped me and taken me from a dark and uncertain place to a place where i can actual survive and take care of my kids. I don't know what i would have done without stepchange. Reviewed on: 4th September 2021

A great support

They supported me during a time when I really needed their help. Reviewed on: 4th September 2021

Brilliant!!

Always available, have helped me tremendously. Reviewed on: 4th September 2021

Changed my life!!

Stepchange has helped me so much with my debt, I can finally relax & breath. I’m so happy I found them. Reviewed on: 4th September 2021

Making debt manageable

Good advice given in a friendly and understanding way Reviewed on: 4th September 2021

Very approachable and understanding, takes time to listen and always helpful

Listened to my personal financial worries and help me set up a plan to help me and my debt. Very understanding and helpful all the way, made me feel at ease and supportive through a tough time, very appreciated Reviewed on: 4th September 2021

Amazing service

They have helped me no end. From the moment of picking up the phone to advice on my ccj they have never failed to assist me. They really are one of the good guys and help wherever they can. Reviewed on: 4th September 2021

Excellent service

From the start they have helped me to manage my money a whole lot better. Reviewed on: 4th September 2021

Would recommend to anyone

Never felt like we could get the help & support that we needed. From day 1 step change have been outstanding. We are now on track for the first time in 10 years - thank you Reviewed on: 4th September 2021

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