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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful knowledgable, good advice ,

I have been with step change for over 12 years , and they have helped me immensely to get any debt I have under control , and advice me if I need help Reviewed on: 4th September 2021

Great company

I am now debt free thanks to step change, it’s been a long road but they took the pressure and the stress off me. Helped me immensely I have already recommended a friend who is now happy knowing everything is in control, Reviewed on: 4th September 2021

Very helpful and efficient

I fell behind with my credit card payments after I was furloughed last year, during the pandemic. Step Change made the process of going through my budget and addressing my creditors so simple. They made contact directly with them and all I have to do is make one simple payment each month and they take care of the rest. Reviewed on: 4th September 2021

Changed my life

Having been in a extremely difficult position trying to manage gambling debt, I turned to Step Change and they have changed my life. They put me on a DMP and I haven’t looked back since. Reviewed on: 4th September 2021

Life saver

Stepchange were so helpful and reassuring at the beginning of my dmp and have continued to support and understand through out the years. They helped me and my family and changed our lives!! Thank you Reviewed on: 4th September 2021

Really helped us out

Was listened to very well wasnt judged for the situation we became in which is comforting as you just feel so low about the possition your in with your debts Reviewed on: 4th September 2021

So helpful and supportive

StepChange have been absolutely brilliant, they offer great advice, are extremely understanding, support through every step of the process, they have changed my life. Reviewed on: 4th September 2021

Very helpful, friendly and wonderful

Supportive, cheerful, honest, considerate, cooperative, and always there for me in this most difficult time of my life. Reviewed on: 4th September 2021

Great customer service, always willing to offer assistance

I’ve had a great experience with step change, once the plan took effect and was acknowledged by creditors Reviewed on: 4th September 2021

Help when its needed most

We couldn’t keep up with the repayments of our debts when my partner lost his job. Barclaycard referred us to Step Change and they couldn’t be more helpful. Non-judgemental, friendly and reassuring. Reviewed on: 4th September 2021

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