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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18568 reviews)

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4.92

Based on 18,568 reviews, last reviewed 5th Jun 2026

184950% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Recommended very pleased with the advice and service Nothing to add. Well pleased with advice and service Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18568)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

contacted StepChange and with in a short time a plan...

contacted StepChange and with in a short time a plan was put forward the team never judged very positive Reviewed on: 31st May 2026

It was a great start being on step change as there i...

It was a great start being on step change as there is no fee and it's easy and hassle free process as I had used online platform for my details. Reviewed on: 31st May 2026

Life now sorted

Once I had contacted Step Change I was able to feel more in control of my finances. They were very helpful and non judgemental. Everyone very pleasant to talk with. Reviewed on: 31st May 2026

Am very Grateful for all the support from any member...

Am very Grateful for all the support from any member of staff who I have spoken too,I helping me to achieve the best goals of settling up my DMP you I will be able to clear my debts. Thanks very much and God richly bless all the team. Reviewed on: 31st May 2026

They was sooooo helpfull with all my money worrys.

They was sooooo helpfull with all my money worrys.. they saved my life.. please dint struggle with debt..stepchange changed my life Reviewed on: 31st May 2026

there are no word’s enough to express how grateful e...

tjere are no word’s enough to express how grateful enough to be with stepchage Reviewed on: 31st May 2026

Very friendly and professional service which was a b...

Very friendly and professional service which was a big heip Reviewed on: 31st May 2026

Customer service is great and when I speak on the te...

Customer service is great and when I speak on the telephone to a person they are so helpful and friendly always there to help you. Reviewed on: 31st May 2026

Stepchange allowed me to sort my life.

Stepchange allowed me to sort my life. I was in a very bad way financially 4 years ago and with the help of a debt management plan I am almost ready to start a fresh. Without stepchange I don’t know what I would have done. Great guidance, especially when I’ve had moments of anxiety with letters. Reviewed on: 31st May 2026

Stepchange provided the support I needed

Stepchange provided the support I needed when I was struggling financially. Thanks to stepchange, I feel like I'm getting back on track financially and like I'm on top of thinga again. Reviewed on: 31st May 2026

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