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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

High quality

5
Very professional. Step Change was very helpful for me and I recommend for everyone who has been in difficulties financially. Thank you Step change. Reviewed on: 4th September 2021
Florina Scanteie 's avatar
Florina Scanteie

Change so many lives

5
Words can’t explain how helpful and amazing step change has been Without them I would be lost ! Not only helping me but they help my sis come out of spiralling debt and many more alike They don’t judge and any issues whoever small or big they go the extra mile to help resolve. So many ppl can today sleep at night and wake up in morning without fear. Congratulations step Change With our u I would not be here. X Reviewed on: 4th September 2021
Zak Khan's avatar
Zak Khan

Professional

5
Staff are always helpful and deal with any situation in a professional manner.. Reviewed on: 4th September 2021
Neeraj Bissessur's avatar
Neeraj Bissessur

Changed our lives

5
I found the staff to be supportive,non judgemental and incredibly empathetic. Reviewed on: 4th September 2021
Jeremy Fuggle's avatar
Jeremy Fuggle

Help when needed

5
I found them very helpful and understanding. They went through all the choices available to me, explaining each one in detail ensuring I had the right fit for me. Reviewed on: 4th September 2021
Kelly Anne Hannaby's avatar
Kelly Anne Hannaby

Life saver

5
Wonderful team great service, the team are non judgemental they understood my plight and have since helped me take control of my debt burden while I focus on rebuilding and restructuring my finances. Reviewed on: 4th September 2021
Ehis's avatar
Ehis

Support

5
Stepchangevhave been so understanding and helpful the staff are very pleasant and experienced. Reviewed on: 4th September 2021
Steven Ridley's avatar
Steven Ridley

Help when needed

4
When I hit an old time debt low I contacted StepChange and they helped me to regain control of my debt and manage it effectively. The stress and worry was relieved as debtors finally stopped contacting me. I can’t thank them enough Reviewed on: 4th September 2021
Gill Arnell's avatar
Gill Arnell

No more sleepless nights!

5
From the moment I spoke with the team, the stress pressure was off my shoulders. I’ve been with them for many years and in about 3 years I will be debt free! The whole system works really well, I do online reviews and view my statements that way too. They deserve an award! Reviewed on: 4th September 2021
SarahS's avatar
SarahS

Excellent customer service

4
Since I joined step Change I don’t have stress anymore. I receive my statement and update of my Debts every time. I thank Step change team for being there. Reviewed on: 4th September 2021
Thatayaone 's avatar
Thatayaone

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