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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Terrific service

They are such a friendly efficient organisation and make you feel so safe Reviewed on: 3rd September 2021

Absolute life savers!

Professional, supportive and reliable company. From the very first phone call I felt respected and valued. Step Change supported me through the process of setting up the plan and gave me back my dignity and self-respect. The plan was affordable and I'm now debt-free. No more worrying and sleepless nights. I simply can't recommend Step Change highly enough. Reviewed on: 3rd September 2021

Very happy with their service

Helped me a lot during my struggles Reviewed on: 3rd September 2021

The best there is.

Stepchange are life changing. Debt is a worrying thing,it can make people ill and stepchange are there to help when you think that your world is falling apart.very helpful staff.its a big weight off your shoulders. Reviewed on: 3rd September 2021

A weight lifted

So helpful, non judgemental and give great advice. Reviewed on: 3rd September 2021

Great service felt relaxed

They took all the concern of debt from me. Most of the creditor are known to step change. It was great I set it up and all the worry I had were handled by step change. I would definitely recommend. Reviewed on: 3rd September 2021

Very helpful company

Step change has taken the weight off my shoulders and has helped me manage my debts in an affordable way Reviewed on: 3rd September 2021

Excellent service

Stepchange helped me when my debt situation got out of control and I felt I had no way out. I have been able to pay off my debts and I feel a weight has been lifted off me. Stepchange do fantastic work and should be recognised for this. Reviewed on: 3rd September 2021

Step change

Good service always and very helpful, Reviewed on: 3rd September 2021

Wonderful ...life engancing

My experience has been 100 % positive with Step Change Debt Charity.. The are kind ,empathetic and so helpful as soon as I connected with one of their advisors I was fully relieved and reassured . None of the advisors i have had help from has never sounded judgemental . I am truly thankful. Reviewed on: 3rd September 2021

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