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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Lifeline

I honestly believe I wouldn’t be here if it wasn’t for Stepchange helping to May me believe there is light at the end of the tunnel Reviewed on: 3rd September 2021

Great

Great service,caring understanding people.Have set me onto the way out of my troubles .keep up the good work. Reviewed on: 3rd September 2021

Excellent and effective information

I recommended step change to a friend and up till he is quite happy up till now Reviewed on: 3rd September 2021

Saviours

Got conned by banks into taking bigger loans with massive Interest stepchange is sorting me out excellent service Reviewed on: 3rd September 2021

Lifesaving

Helped me in the darkest of days when I saw no way forward. Reviewed on: 3rd September 2021

Step Change work is priceless

Step change did an amazing job in helping me get my debt under control when i thought all hope was lost. What they do is priceless and life saving Reviewed on: 3rd September 2021

They stopped me from worrying

I used to worry alot and not being able to sleep.once step change sorted out my DMP it was great.Now I pay what I can afford. Their customer care and after care team are very understanding Reviewed on: 3rd September 2021

Excellent

Very helpful and they know what they are doing. Thank you Reviewed on: 3rd September 2021

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them.

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them. Reviewed on: 3rd September 2021

Excellent Support and Compassion

Since starting my relationship in 2011 have had nothing but good experiences Reviewed on: 3rd September 2021

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