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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

The help I have received has been wonderful very understanding of each individual's circumstances.

5
When your Bank actually praise them and say I have made the right choice by going to Step Change says it all. Reviewed on: 3rd September 2021
Tracy Ruffles 's avatar
Tracy Ruffles

Life saving

5
This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021
sbgabbidon1@gmail.com's avatar
[email protected]

Excellent

5
Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021
Kirsty Barrell's avatar
Kirsty Barrell

Peace of mind

5
After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021
Stephanie Mitchell's avatar
Stephanie Mitchell

The best decision I ever made was to go to Step Change

5
After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021
James's avatar
James

Really helped me

5
Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021
Kerry Reeby's avatar
Kerry Reeby

Peace of mind

5
They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021
Jan Utterson's avatar
Jan Utterson

Amazing company and great service would be lost without them

5
Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021
Megan hammond 's avatar
Megan hammond

They go the extra mile

5
As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021
Annie goulding's avatar
Annie goulding

Very understanding, efficient and professional

5
I have been dealing with stepchange since 2009 and always found the people friendly not judgemental and very professional, without their help I don't know what I would have done, in fact I don't even know how I managed to get into this mess. Stepchange were a life savour, good luck with the award you all deserve recognition Regards Gerry Thomas Reviewed on: 24th August 2021
Gerry thomas's avatar
Gerry thomas

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