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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Remakable in work and indeed.

I find Step Change to be professionally devoted to helping and restoring confidence in lost hopes. They are helping to stabilize and rebuild my financial capability. Reviewed on: 6th August 2021

Amazing Charity.

Stepchange helped me when I was at my lowest and didn’t know what to do or what rights I had in relation to my huge debt. They advised me and now I’m debt free.. WONDERFUL! Reviewed on: 6th August 2021

Step Change have me my life back.

I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021

Excellent

Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021

Great help

Stepchange has helped me a lot. I’ll be debt-free in 2 years time. They’re great people. Always there to help. Reviewed on: 6th August 2021

Life changing

Step change have taken away the stress of having all my creditors contacting me by phone and post. We have a plan to pay back all that I owe and I am aiming to do this ahead of schedule. They have been supportive and helpful at every stage of the process. Reviewed on: 6th August 2021

Positive praise

Really helpful, supportive and non judgemental Reviewed on: 6th August 2021

great service

They really helped me - very good and calm - can reach them easily and ask questions Reviewed on: 6th August 2021

Excellent service helpful kind & take time to listen

Very helpful team who listen Great advice very efficient and communicate brilliantly Certainly have put my mind at ease and taken away the stress Reviewed on: 6th August 2021

Step Change is very careing people's charity it saved my life

I have been with Step Change for nearly 4 years. Being a single parent and on my own I had no one, no one to turn to help me out of my financial situation. I was desperate and suicidal. I was lucky to find abot Step Change. They have been managing my account for me and I am now in a much better place. Thank you so much. Please keep up the good work. Thank you Reviewed on: 6th August 2021

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