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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very good service takes some time to get to talk to...

Very good service takes some time to get to talk to someone though Reviewed on: 27th May 2026

It has been a good experience apart from communicati...

It has been a good experience apart from communication when you entered a dmp Reviewed on: 27th May 2026

Great advice and it really help me

Great advice and it really help me Reviewed on: 27th May 2026

I have had help over some time and step change have...

I have had help over some time and step change have always been excellent with their help and understanding. Nothing is too much trouble and the advisors give you plenty of assurance that things will work out, I will always recommend them to friends and family. Reviewed on: 27th May 2026

Highly recommended if you are struggling with debt.

Been with S/C for approximately 10+ years. Struggled with debt after a break up. Reviewed on: 27th May 2026

Life changing, didn’t know where to turn and the adv...

Life changing, didn’t know where to turn and the advice and CNN plan that was put in place gave me hope that there was light at the end of the tunnel! Reviewed on: 27th May 2026

I would highly recommend StepChange to anyone strugg...

I would highly recommend StepChange to anyone struggling with debt or financial worries. From the very beginning, they were understanding, professional, and completely non-judgemental. They took the time to listen carefully to my situation, explain every option available in a clear and reassuring way, and help me create a realistic plan that immediately lifted a huge weight from my shoulders. What stood out most was the genuine care and compassion shown throughout the entire process. Every conversation made me feel supported, respected, and far less alone during what had been an incredibly stressful and overwhelming time. They were always patient when answering questions, never made me feel embarrassed about my circumstances, and consistently provided honest advice that was focused on finding the best possible outcome for me. The support and reassurance I received throughout the process were invaluable, and I finally felt like I was taking control of my finances again. Their advice was clear, honest, and focused on finding the best solution for me rather than making me feel pressured. Thank you, StepChange, for your patience, guidance, and excellent support during a very difficult time. Reviewed on: 27th May 2026

Excellent service, very helpful, I feel a lot happier

Excellent service, very helpful, I feel a lot happier Reviewed on: 27th May 2026

Professional, friendly and respectful customer service

Professional, friendly and respectful customer service Reviewed on: 27th May 2026

Excellent compassionate and well informed advisors.

Excellent compassionate and well informed advisors. Give you the options but help guide you to identify the best option for your own situation. Always happy to clarify information if needed Reviewed on: 27th May 2026

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