Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing

Without judgement and providing excellent advice Stepchange have helped me pay off over £30k of debt so far, less than 10K left to go- With monthly payments that are carefully worked out to make sure they are realistically affordable, I feel like I've got my life back. Reviewed on: 5th August 2021

Amazing Service

They are very good at what they do and tell you all options available. They are quick to help get your debts under control and contact everyone for you. The online service to manage your account is simple to use. Very friendly staff. Reviewed on: 5th August 2021

Amazing

Been with step change fir a few years. What an amazing company, very very helpful from day 1. So glad we came to you and not anywhere else, they’re always in the end if the phone if you need any help Reviewed on: 5th August 2021

Brilliiant service

Always friendly to speak to. What ever your problem is. Reviewed on: 5th August 2021

Brilliant

It has taken the weight off my shoulders no more stress with my finances. So helpful to deal with. Reviewed on: 5th August 2021

Help

So understanding helped me when I was in a bad place Reviewed on: 5th August 2021

Step change

I cannot speak highly enough of step change. They sorted my finances out ended months of worry hot be back on track. Nothing is too much trouble they are always reassuring. Just fantastic. Reviewed on: 5th August 2021

Brilliant

They have your back when you feel you have nobody to turn to, I found about stepchange and they sorted my life right out when it just felt i was in quicksand with my debts Reviewed on: 5th August 2021

perfict debt free salution

if wasnt for step change id not only still be in debt but be worse of. was able to pay of debt easly over few years Reviewed on: 5th August 2021

Relief and support

Friendly honest and reliable. So supportive and non stereotypical Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

StepChange: Debt advice reviews

75600% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18665)

Dare to hope,!

Life changing

Amazing Service

Amazing

Brilliiant service

Brilliant

Help

Step change

Brilliant

perfict debt free salution

Relief and support

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024