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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Spectacular

It really is good to know that there are people, strangers, in this world that genuinely do care. StepChange are always there to help. Reviewed on: 5th August 2021

Amazing customer service!

Each customer service colleague I have spoken with have been very friendly, helpful and understanding. I was really nervous about calling up and they put me at ease straight away. Really easy service and im in such a better space already! Reviewed on: 5th August 2021

Fantastic Company

Amazing, made every easy from start to finish. Great customer service. Reviewed on: 5th August 2021

Very efficient

Quick in resolving my problem, and excellent customer service Reviewed on: 5th August 2021

Saved my life

Was in a significant amount of debt due to several redundancies, but still tried to maintain same lifestyle with young children. Was recommended to Stepchange (initially CCCS) by National Debtline. They helped straight away, assisting with aggressive creditors, explaining step by step what our plan was, changes we needed to make. They never judged us at all, which made us feel at ease. Then year upon year, 10 in all their level of assistance never faltered. Thank you so much Stepchange, you literally are life savers! Reviewed on: 5th August 2021

A lifeline in the darkest time

Kind, compassionate, very helpful and efficient. Literally saved my sanity. Reviewed on: 5th August 2021

Could not ask for more

To say StepChange have saved my life would be an understatement. I cannot praise the company enough for all that they have done for me. Whenever I speak to someone on the phone, they never sound judgmental and always want to help you in the best possible way. The whole process is easy and if you ever have any doubts, they never fail to give you peace of mind. StepChange have helped my mental state so much by taking care of everything and I’m really happy with how they handle things. I’ve been in such a better situation since speaking with them and I’m so glad I came to them. Cannot recommend them enough, they deserve all the praise in the world. A personal and massive thank you to everyone who works for StepChange, you are amazing! Reviewed on: 5th August 2021

Very helpful and recommended to anyone who needs advice

The stigma , shame and worry of debt was making me ill. From the moment I picked up the phone to talk to them they helped me put my mind at ease. My friend confessed she was having debt worries so advised her to contact StepChange. She couldn’t believe how helpful they have been too. Reviewed on: 5th August 2021

Very good service helpful

Very understanding of your financial situation really helpful finding the best solution that suits you Reviewed on: 5th August 2021

Honest and Straight Forward

I have been helped by step change for 5 years. I understand debt now. With their help I’m currently debt free and building my credit score again. My family is immensely grateful. Reviewed on: 5th August 2021

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