Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant

Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021

Help when we needed it

Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021

Very helpful and exactly what I needed.

Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021

Help when it's needed most

I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021

Helpful

Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021

Helper

Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021

Great company

Great company always willing to help you with your debt problems Reviewed on: 5th August 2021

step change changed my life

we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021

friendly helpful understanding

do not judge you fast friendly service Reviewed on: 5th August 2021

Help and guidance

Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub