Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saving.

Before Step Change I couldn’t see a way out, but everyone I’ve spoken to within the company have all been exceptional. They are brilliant at talking you through things and helping you decide what is best for your financial situation. Reviewed on: 5th August 2021

Life-changing Help and Support

After getting into some trouble financially it was suggested that I contact StepChange who changed my life. They contacted creditors, gave advice and never ever judged me. I’m now 18 months into a 4 year DMP and I am paying back what I owe. Thank you StepChange! Reviewed on: 5th August 2021

Changed my life!

Great service, so easy to set up, put me at ease. Didn’t charge a fee!! Helped me feel back in control of my finances. Reviewed on: 5th August 2021

great

top quality, will help with everything and take the stress away from you Reviewed on: 5th August 2021

Amazing

Always helpful, brilliant and excellent customer service and understanding. Reviewed on: 5th August 2021

Life saver

Without step change I would still be feeling lost, scared and not having any control of finances and more importantly it gave me back a life. Reviewed on: 5th August 2021

Perfect service

A lifesaver and amazing customer service Reviewed on: 5th August 2021

Very helpful and reassuring

I found StepChange to be very helpful, friendly and reassuring, easy to talk to and never once did I feel I was being judged. Reviewed on: 4th August 2021

Been with Step Change for a number of years, without any problems. problems

Once your are with Step Change it feels like a weight has been taken of your shoulder. Reviewed on: 4th August 2021

Changed our life for the better

After years of having credit cards and our bank arranging consolidated loans. Thinking they were helping us, until it got to an unmanageable state. Step change helped manage our debts over 10 years ago, there is now light at the end of the tunnel. Thank you Step Change. Reviewed on: 3rd August 2021

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6445 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub