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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange saved my life

At the toughest time in my life I reached out to Stepchange. They were amazing. Great business, great people Reviewed on: 30th July 2021

Excellent service

All round excellent service so easy to access and no stress knowing they manage debts for you staff so helpful and understanding on individual needs Reviewed on: 30th July 2021

Stepchange

Stepchange handled my case very efficiently and effectively making sure all my debts were paid on time ,this made me feel a lot easier knowing my bills were being paid on time.I would wholly recommend for anyone who has incured serious debts. Reviewed on: 30th July 2021

Taken a weight off my mind.

everything going smoothly. no complaints. Reviewed on: 30th July 2021

Amazing.

I can relax now and not worry about that knock at the door by debt collectors. Reviewed on: 30th July 2021

An amazing company that has helped and support us through very difficult times with our dept. management plan

Step Change have always been professional and supportive too both my husband and I when we found ourselves deep in dept. and we didn't know where to turn. Step Change are none judgemental and they worked out a plan that was fair too all our creditors. Its no exaggeration to say with their help and support we can now sleep at night. Reviewed on: 29th July 2021

Professional

I’ve been guided by Step Change now for years and nearly complete and debt free. They’ve been an enormous support. Reviewed on: 29th July 2021

a wonderful service they really helped in time of need

good service when i thought there was no way out of debtthey were there for me Reviewed on: 29th July 2021

HELPFUL & UNDERSTANDING IN TIMES OF DISTRESS & DIFFICULTY

I HAD TO CONTACT THEM AFTER BEING HASSLED BY A CREDIT CARD COMPANY RE MY "PERSISTANT DEBT" AND THEY PUT ME AT EASE, HELPED ME AND TOOK TIME TO EXPLAIN WHAT WOULD HAPPEN AND HOW THEY COULD HELP. Reviewed on: 29th July 2021

Compassionate service

Everyone at Step Change is patient and caring in their advice. They help alleviate the stress of debt management. Reviewed on: 29th July 2021

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