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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange has helped me so much.

Stepchange has helped me so much. Helped sort my finances so less worry. no hassle with creditors they have helped me so much. Reviewed on: 27th May 2026

Really helpful, quick service and response time

Really helpful, quick service and response time Reviewed on: 27th May 2026

I was going through a really bad relationship break...

I was going through a really bad relationship break up for which I was left in a financial situation I just couldn't afford to pay on my income step change couldn't not have been more helpful and I'll be forever grateful they explained everything I needed to do to deal with the creditors and set up a repayment plan which I could manage on my income Reviewed on: 27th May 2026

So helpful and knowledgeable .

So helpful and knowledgeable . Very understanding and helpful as I was in a very bad financial place Reviewed on: 27th May 2026

Life savers

They have given myself and my family breathing space which has helped us soo much Reviewed on: 27th May 2026

Peace of mind, they help any problems, whatever how...

Peace of mind, they help any problems, whatever how situation, financial support and many more Reviewed on: 27th May 2026

They have helped me so much with my finances and put...

They have helped me so much with my finances and put me on a plan to pay a little every month Reviewed on: 27th May 2026

Personable, very knowledgeable and caring

Personable, very knowledgeable and caring Reviewed on: 27th May 2026

Fantastic service would highly recommend

Fantastic service would highly recommend Reviewed on: 27th May 2026

Straight forward and easy to use service

Straight forward and easy to use service Reviewed on: 27th May 2026

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