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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

I would recommend stepchange to anyone the staff are very friendly and helpful. Reviewed on: 26th July 2021

A Great Charity

We were in a desparate situation and through the expertise and kindness of this team we were given peace of mind and help that has changed our lives. They gave us a working solution to continue to pay our debts but also our regular bills and put food on the table. Would recommend stepchange charity to anyone who needs help with their debt problems. Many thanks StepChange Reviewed on: 26th July 2021

Informative and helpful

Helped me manage a realistic repayment plan. Kind and understanding. Would recommend anyone having financial issues to get in touch with Stepchange. Took a great weight off my shoulders and I am so grateful for their support. Reviewed on: 26th July 2021

great service really helpfull

stepchange can really help you and they explain everything really well and put your mind at ease Reviewed on: 26th July 2021

Very helpful and knowledgeable.

Customer service always very good Reviewed on: 26th July 2021

Step Change Are Amazing

Step Change got me out of the clouds and back into the world. I was a victim of fraud and got swindled out of a lot of money. If it was not for Step Change i don’t know where I’d be now. Thank you so much. Steve Richards Reviewed on: 26th July 2021

they helped me sort out my money

i didn't know where to go & what to do they sorted everything out for me Reviewed on: 26th July 2021

Lifesaver

I was desperate for help with my debts. Stepchange provided that help with no judgement and compassion. Reviewed on: 26th July 2021

Always helpful

Good, professional, knowledgable staff with a manner that puts you at your ease and don't judge you. Reviewed on: 26th July 2021

Helpful

Helpful and reassuring , taking away financial anxiety Reviewed on: 26th July 2021

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