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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,649 reviews, last reviewed 27th Jun 2026
188600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026
Cheikh C's avatar
Cheikh C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Step change definitely need to win this award. They are simply the best in dealing with people's financial difficulties.

5
After worrying so much about my debt. Got in contact with step change. They dealt with me in such a friendly and professional way. I now feel as though I have my life back,and in more control of my finances. Thank you so much Step Change. Good luck with the award. Reviewed on: 25th July 2021
Clive Ward's avatar
Clive Ward

Excellent Service

5
Excellent service staff very understanding friendly and non judgemental with help and guidance throughout Reviewed on: 25th July 2021
Graham Niven's avatar
Graham Niven

Get Your Life Back !

5
Most of us have been in debt at some stage in our lives but if it gets to the stage of sleepless nights and irritability with close friends and family there is one telephone call that will get your life back and put you back on track for the rest of your life Firstly like an alcoholic admit to yourself that you're in trouble and need help Secondly phone Stepchange. The staff there are real people and I found that first contact was the start of my journey back to normality. No criticism no sarcasm no lectures simply somebody that understood hhe problem and was keen to help to talk and to discuss the way out of your situation and depression in a way that you made sll the decisions needed to resolve the problem The staff are with iou from Day1 and any call you make is treated with the same care and understanding throughout iour DMP Don't delay just do it Get your life back on track Today ! Reviewed on: 25th July 2021
PAUL CHAPMAN's avatar
PAUL CHAPMAN

Excellent Service

5
Very helpful when we call them. They are very friendly. I will recommend them to my friends and family. Reviewed on: 25th July 2021
Sudha Patel's avatar
Sudha Patel

Without a doubt.

5
I am with stepchange, without these people, I dont know exactly how I would manage. They have made my daily life easier to live, and also helping my mental health. When I have to contact them, they are so understanding, and extremely well mannered time to listen and advise . Absolutely Incredible Team . Reviewed on: 25th July 2021
Frances Myers 's avatar
Frances Myers

Stepchange

5
Stepchange helped sort out my debt problems and ended my sleepless nights. Reviewed on: 25th July 2021
Chris Bacon's avatar
Chris Bacon

Excellent

5
Extremely helpful good sound advice always given Reviewed on: 25th July 2021
Sfreeman's avatar
Sfreeman

They are the best in hard times of our life.

5
It was hard only leaving with debts. Step change was recommended by one of the lenders. From the very first day they keep me giving great comfort mentally and in real life. Reviewed on: 25th July 2021
Mohammed Emran's avatar
Mohammed Emran

A lifeline when I did not have one

5
Stepchange really were a lifeline when I needed help following a divorce. Can't thank them enough. Reviewed on: 25th July 2021
Mike's avatar
Mike

A god send!

5
I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021
Joan Bacon's avatar
Joan Bacon

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