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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Its fantastic

Very helpful adviser and understands my situation without judgement. Reviewed on: 24th July 2021

Exceptional

Friendly helpful advisors, made me feel at ease and they keep me updated about everything. Reviewed on: 24th July 2021

Best thing i ever did contacting stepchange

Always helpful nothing to much trouble always make u feel at ease when your streesed Reviewed on: 24th July 2021

Life saving!!

Exceptional understanding and support at a very difficult time. Very private and reassuring and took away alot of worry and pressure from my everyday life. They made me feel able to deal with my life and support my daughter whilst reasonably paying off my debts. They saved my life. Reviewed on: 24th July 2021

Step change saved my life

The only thing I can say is Step change saved my life !! I was suicidal about being in debt ! With their support and advice and debt management plan I have paid off a 3rd of my debt , still a way to go but now going in the Right direction! There free service is a life saver! Reviewed on: 24th July 2021

A charity that helps me breathe again

I found myself heavily in credit card debt, and was only one or two months away from potentially losing everything. I had not heard of Stepchange, and was pointed in their direction by a Creditor. I did a budget review and spoke to a rep on the phone. A DMP was set up and I have not looked back. I will be completely debt free next year. They helped me breathe again. A friendly, easy to access, no nonsense charity. Reviewed on: 24th July 2021

Great Help.

Took the stress out of sorting money problems. Reviewed on: 24th July 2021

Wish I had gone to them sooner

I was borrowing money to pay debts, and the pressure was making me ill. Then I spoke to StepChange the relief was enormous. Reviewed on: 24th July 2021

Nice, quick help

Very good experience, nice people who talking and try helping me. Reviewed on: 24th July 2021

Great

Been very helpful got me out of lots of stress great service and very good Reviewed on: 24th July 2021

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