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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and friendly sevice

Extremely helpful, accessible and friendly, non-judgemental service that takes away a lot of the stress and worries. Reviewed on: 24th July 2021

Positively brilliant

Professional service, very friendly and empathetic staff, owning up about debt is very hard and embarrassing but dealing with Stepchange has been a positive experience in a very bleak situation. I can now breathe and sleep easier at night knowing my situation is under control and I can see a future where I can be debt free without losing my home, at no point have I been made to feel unimportant or foolish. Both the online process and telephone contacts have been refreshingly straightforward and positive. Stepchangehave given me my future back. Reviewed on: 24th July 2021

Soooo helpful

Always sensitive and understanding, knowledgeable, realistic and fair advice, can't recommend Step Change services more. Reviewed on: 24th July 2021

Excellent, brilliant

Incredible help and amazing service Reviewed on: 24th July 2021

got my life back

stepchange has lifted a pall of worry from me, by arranging an affordable repayment of my debts. Reviewed on: 24th July 2021

Understanding, sympathetic

Everyone has been so supportive, sympathetic and understanding. Giving me great advice, especially this last difficult year during COVID when I was furloughed. They really care. Reviewed on: 24th July 2021

They are very helpful for us.

I could count on them because they turned out lives around when we need there help Reviewed on: 24th July 2021

Great help

I was drowning in a sea of debt and really stressed and got fantastic support and service Reviewed on: 24th July 2021

Supporting Step Change for 2021 Consumer Credit Awards

Step Change have provided an excellent service. After my first contact with Step Change I feel a better control of my situation and more positive about the future. Reviewed on: 24th July 2021

very helpfull

puts your mind at rest under difficult times Reviewed on: 24th July 2021

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