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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

empathy like no other

5
i talked to a few organisations about my difficulties which occurred due to some life changing events. Most were unhelpful at best but Stepchange were in the beginning amazing and have continued to be so if not better. The empathy, understanding and patience shown by their employees is just brilliant. Reviewed on: 24th July 2021
kg's avatar
kg

A godsend

5
Sympathetic, helpful, very knowledgeable. Reviewed on: 24th July 2021
Preston Gillett's avatar
Preston Gillett

Extremely helpful

5
Sensitive and understanding, non judgmental and help us as a family though a difficult time. Reviewed on: 24th July 2021
Maria Hoskins's avatar
Maria Hoskins

Reassuring and non judgmental

5
At a time when I didn't know what to do or where to go Step Change were recommended to me by a creditor. I remember being so scared when making that initial call but everyone I dealt with was so supportive and positive I finally believed there was a way out of my debt. Hopefully my plan will end in a little over 12 months and I can't thank Step Change enough for their help and support over the years. Reviewed on: 24th July 2021
Tina's avatar
Tina

Life changing

5
Gone are the days of sleepless nights and constant worrying due to our debt issues. StepChange provided help and advise on ways we could finally manage our debt, helping us to get back on track financially as well as paying a manageable amount towards our debt. This has helped us to manage our money in our day to day lives, improved our credit rating and most importantly boosted our well being. Thank you StepChange. Reviewed on: 24th July 2021
Hayley's avatar
Hayley

Helpful Advice without judgment

5
Good people that give you help and advice when you’re down …… Reviewed on: 24th July 2021
Avicenna's avatar
Avicenna

Helpful

5
Very helpful but my mind to rest and let me sleep again Reviewed on: 24th July 2021
Catherine Johnstone's avatar
Catherine Johnstone

Grateful for their help

5
So helpful and have been such a great support Reviewed on: 24th July 2021
Martin Simmelker's avatar
Martin Simmelker

Helpful

5
Very helpful, understanding. Takes the worry out of debt issues. Reviewed on: 24th July 2021
Brian Wright's avatar
Brian Wright

Peace of mind

5
Stepchange came to my rescue when I realised how much trouble I was in with my finances. I was constantly on edge, anxious and stressed. Sleep was almost a non entity.but after taking the difficult decision to contact Stepchange it was like an emense weight lifted off my shoulders. The staff were so helpful and reassuring that I could get things sorted I actually started to live my life after years of it being on hold. I would definitely recommend them. Reviewed on: 24th July 2021
Ian Ellis's avatar
Ian Ellis

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